Note to students: Returns are not allowed because customers cannot send it back to Aliexpress supplier. But allowing exchanges is fully your own decision, generally we will advise you to contact your supplier and ask them for a refund or resend the parcel if the product is faulty or broken.

Thank you for shopping at Grounded Online Shop.

Something wrong with your purchase? We’re here to help.

Returns

Unfortunately, we do not accept returns.

This is because we do not cover the shipping costs for returning your item.

Please do not send your purchase back to the manufacturer.

Refunds

Our store only offers refunds for damaged goods or missing parcels.

Drop us an email at info@GroundedOnlineShop.com with an attached image of the broken or defective product (if applicable) and your order number. We will immediately notify you on the status of your refund after investigating the issue.

If your refund request is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.